Return and Refund Policy
Effective Date: 05.02.2025
At DAS Furniture, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.
1. Eligibility for Returns
- Returns must be requested within 7 days of delivery.
- Items must be in original packaging, unused, and in resellable condition.
- Custom-made or clearance items are not eligible for return.
2. Return Process
- Contact our customer service at info@dasfurnitureind.com with your order details.
- Once approved, return the item to our designated address.
- Customers are responsible for return shipping costs unless the item is defective.
3. Refund Policy
- Refunds will be processed within 15 days after the returned item is inspected.
- Refunds are issued through the original payment method.
- Shipping fees are non-refundable unless the return is due to an error on our part.
4. Exchanges
- We allow exchanges for defective or damaged items. Contact us within 7 days for assistance.
5. Non-Returnable Items
- Custom orders, used furniture, and clearance items cannot be returned.